The Impact of Occupational Stress and Burnout Symptoms Towards Work Satisfaction Among Accounting Practitioners

Abstract

This research investigates the impact of occupational stress and the behavioural, emotional, and physical symptoms of burnout on employee satisfaction in an accounting context. A quantitative research approach was employed, involving a questionnaire administered to 491 respondents from public accounting firms, the private sector, the government sector, non-profit organisations, and the self-employed. Results indicate a mix of working hours and work-life balance among responses. Furthermore, multiple regression was used to inves-tigate the factors that affect work satisfaction among accounting practitioners in Malaysia. The results indi-cate that occupational stress and physical burnout contribute most to their work satisfaction. Behavioural and emotional burnout can be considered not contributing to their satisfaction, meaning they can be regarded as coping with the burnout. These findings could improve wellness interventions, emotional intelligence, and resilience strategies that help accounting practitioners cope with workplace pressures.