Students’ Acceptability and Experiences in Using Language Mastery Remedial Workbook for Hospitality Management

Abstract

Communication is the lifeline of hospitality service, and when students cannot use it confidently, their readiness for professional practice is directly compromised. This study determined the students’ acceptability and experiences in using the Language Mastery (LM) Remedial Workbook as a contextualized communication material for Hospitality Management students. Specifically, it assessed the level of acceptability of the workbook in terms of content quality, organization and structure, engagement and motivation, language clarity, relevance to hospitality services, and usability and design. It also explored the students’ experiences in using the workbook as a remedial tool for workplace-related communication. The study employed a mixed-methods research design involving 136 third-year Hospitality Management students from Cagayan State University–Sanchez Mira Campus during the second semester of Academic Year 2025–2026. Quantitative data were gathered through a validated workbook acceptability survey and analyzed using descriptive statistics, while qualitative data were obtained through a semi-structured interview guide and focus group responses and analyzed through thematic analysis. Findings revealed that the LM Remedial Workbook was rated highly acceptable, with an overall mean of 4.74. All six dimensions also obtained Highly acceptable ratings, indicating that the workbook was perceived as clear, organized, engaging, relevant, and easy to use. Qualitative findings further revealed six major themes: relevance and contextualized learning, increased confidence and reduced anxiety in communication, perceived improvement in communication skills, engagement and learner independence, continuing difficulties in grammar, writing, and speaking, and the need for continued practice and feedback. The study concludes that the LM Remedial Workbook is a relevant, learner-centered, and practical remedial communication material for Hospitality Management students, particularly in strengthening workplace-related English communication in front office, housekeeping, and food and beverage service contexts.