Examining the Influence of Technology Adoption and Organizational Learning of Electronic Records Management System in Public Registrars

Abstract

Organizational Learning is a process of continuously improving how an organization works by sharing knowledge, learning from experience, and adapting to change. The purpose of this study is to explore how the use of technology and continuous learning practices influence the efficiency, accuracy, and security of managing public records. The research aimed to determine how technology adoption and organizational learning contribute to the effective use of the Electronic Records Management System (ERMS) among public registrars in the Municipality of Santo Tomas, Davao del Norte. A quantitative-descriptive design was applied, and data were collected through a structured and modified survey questionnaire. The respondents were employees from different municipal departments who directly handle records and use the ERMS in their daily tasks. The gathered data were analyzed using statistical tools to examine the connection between technology adoption, organizational learning, and system performance. Findings revealed that embracing technology significantly improves the accuracy, accessibility, and protection of electronic records, while organizational learning helps employees adapt and use the system more effectively. Results also indicated that continuous training and knowledge sharing are vital in sustaining effective ERMS practices and improving overall record management. The study concludes that investing in both employee development and technological resources is essential to achieve efficient and transparent public record management. These insights can help local government offices craft policies that support digital transformation and promote professional growth to enhance governance and service delivery.