Digital Reference Resources in Nigerian University Libraries: An Availability Survey

Abstract

This study investigates the availability of digital reference resources in university libraries within Benue State, Nigeria. Using a descriptive survey design, data were collected from all nine digital reference librarians across three universities via a structured questionnaire. Results indicated a 100% availability of a core set of fourteen digital reference resources, including CD-ROMs, e-journals, e-books, e-theses, internet infrastructure, databases, and essential hardware such as computers and scanners. The findings suggest a foundational level of digital resource provision exists within these libraries. However, availability does not equate to sufficiency, quality, or accessibility. The study concludes that while a basic digital infrastructure is present, significant challenges likely persist in terms of resource depth, currency, bandwidth, and user support. Recommendations focus on moving beyond basic provision to ensure sustainable, high-quality, and user-centric digital library services.