Customer Satisfaction on Electronic Payment System in Selected Commercial Banks in Daet, Camarines Norte

Abstract

This study determined the level of customer satisfaction on electronic payment system in selected commercial banks in Daet, Camarines Norte Specifically, this study sought to answer the following questions: 1) What is the profile of the respondents in terms of: age, sex, nature of employment, educational attainment frequency of use and commonly used electronic payment system;2) What is the level of customer satisfaction on the electronic payment system along perceived ease-of-use and perceived usefulness 3) Is there a significant relationship between the profile and the level of satisfaction of the customers 4) What are the problems encountered by the customers on the electronic payment system; and 5) Based on the findings of the study, what strategies may be formulated to enhance the customer satisfaction on electronic payment system of the selected commercial banks in Daet, Camarines Norte? A total of five (5) commercial banks from the registered large banks are the target population of this study from there the researcher will randomly select fifty (50) respondents who are using electronic payment system such as: mobile banking, internet/online banking, debit card (ATM) and credit card (POS) for at least one year of each commercial banks. The researcher chose exclusively the center of commerce of the province of Camarines Norte its capital town the Municipality of Daet because the identified commercial banks are located within the area.