Competency Railway Safety Officers (RSO) at KTMB

Abstract

This study investigates the competency of Railway Safety Officers (RSOs) in ensuring railway track safety in Malaysia, with a focus on Keretapi Tanah Melayu Berhad (KTMB). The increasing demand for railway services, driven by population growth and infrastructure expansion, has intensified the need for effective safety management in complex and high-risk environments. Railway construction and operations involve various hazards, including heavy machinery, electrical risks, working at heights, and exposure to hazardous materials, making competent safety personnel essential.
This research adopts a competency-based approach by integrating key elements such as knowledge, skills, attitudes, and behavioral attributes required for effective job performance. The study highlights the critical role of RSOs in minimizing accident risks, ensuring compliance with safety regulations, and promoting a strong safety culture within the organization. A competency framework is proposed, incorporating dimensions such as professional knowledge, teamwork, leadership, psychological attributes, and management capabilities. The study is further supported by the Theory of Planned Behavior, which emphasizes that an individual’s intention significantly influences their actions and safety performance. The findings suggest that enhancing RSO competencies can improve safety outcomes, reduce incidents, and ensure efficient railway operations. Ultimately, this study provides a structured framework for improving the training, assessment, and development of RSOs, contributing to a safer and more sustainable railway system in Malaysia.