Students’ Satisfaction and Perceived Efficiency of Dormitory Management in a Faith-Based Institution: A Quantitative Assessment

Abstract

This study aimed to assess students’ satisfaction and perceived institutional efficiency regarding dormitory management in a faith-based school. Using a descriptive correlational design, the research employed a census approach covering all dormitory residents and utilized a structured Likert-scale questionnaire. Descriptive statistics measured satisfaction and perception levels, while Pearson’s correlation determined their relationship. The findings revealed that both satisfaction and perception were at a moderate or neutral level, with safety rated the highest and responsiveness the lowest. Results also showed a strong, statistically significant positive correlation (r = 0.769, p < 0.001) between students’ satisfaction and perception, indicating that greater satisfaction associated with more favorable view of management efficiency. No significant differences were found when students were grouped by gender or grade level, suggesting uniformity in service quality and fairness of dormitory management. The study highlights the importance of responsiveness, professionalism, and fairness in sustaining positive student experiences and fostering trust in management. These findings provide valuable insights for faith-based institutions seeking to strengthen both administrative effectiveness and the spiritual-moral growth of dormitory residents.