Mitigating Errors and Delays: Enhancing Emergency Response in Naga City Through Advanced Incident Recording Systems

Abstract

Efficient emergency response depends on timely and accurate incident documentation, particularly in disasterprone urban settings. In Naga City, emergency response operations continue to rely on a predominantly manual incident recording system, which has proven increasingly inadequate during high-impact disaster events. The operational challenges of this system became evident during Tropical Cyclone Kristine, when a surge in emergency calls exposed delays, documentation errors, and coordination constraints that affected response effectiveness.
This study examined the limitations of the existing manual incident recording system and explored the potential contribution of advanced digital incident recording technologies in improving emergency response operations. A descriptive–exploratory mixed-methods approach was employed, combining structured online surveys and focus group discussions with emergency responders, communication center personnel, and supervisory staff (n = 18). Quantitative data were analyzed using descriptive statistics, while qualitative inputs were examined through thematic analysis.
Findings indicate that manual incident recording contributes to delayed response actions, data inaccuracies, and inconsistencies in information sharing, particularly under high-demand conditions. Respondents identified real-time data entry, mobile accessibility, system integration, and automated error detection as critical features of an improved incident recording framework. Despite limited prior exposure to advanced systems, most participants expressed readiness to adopt digital tools, provided that adequate training, technical support, and institutional backing are in place.
The study concludes that transitioning from manual to digitally enabled incident recording systems can significantly enhance emergency response efficiency and coordination at the local level. The findings provide practical insights for local government units seeking to strengthen disaster preparedness and response through system modernization and capacity development.