Media as a Public Information Channel: Overcoming Barriers and Maximizing Governance Communication

Abstract

Effective governance depends on the capacity of local government units (LGUs) to disseminate public information that is accessible, clear, and inclusive. Despite the expanding use of digital platforms in government communication, structural inequalities and institutional coordination challenges continue to constrain their effectiveness, particularly in geographically dispersed municipalities. This study examines media as a public information channel in the Municipality of Cantilan, Surigao del Sur, Philippines, with the aim of identifying communication barriers and governance strategies that influence public information delivery across barangays with varying levels of accessibility.
An explanatory sequential mixed-methods design was employed. Quantitative data were gathered from 246 residents across four barangays, followed by in-depth interviews with 20 residents and barangay officials. Descriptive statistical analysis and reflexive thematic analysis reveal that while LGU Cantilan actively utilizes social media, official websites, and printed bulletins, communication effectiveness is hindered by inconsistent messaging, limited internet connectivity, and challenges in information comprehension. Digital platforms were perceived as frequently used but unevenly accessible, particularly in remote areas, resulting in continued reliance on traditional and interpersonal communication channels. The findings highlight the need for hybrid, equity oriented, and participatory communication systems that institutionalize feedback mechanisms and prioritize clarity and accessibility. The study contributes to public administration scholarship by emphasizing governance communication as a core institutional function essential to transparency, accountability, and citizen engagement.