Harnessing Revolution Industry 5.0 And Human-Centric AI in Cross-border Policing: A Study on Commercial Service Delivery Acceptance Between Malaysia and Thailand

Abstract

The rapid evolution from Technology Industry 4.0 to Technology Industry 5.0 marks a transformative shift toward human-centric technological integration, prioritizing a sophisticated collaboration between Artificial Intelligence and human expertise. In the critical domain of public safety, this transition is essential for addressing the multifaceted complexities of cross-border commercial crimes. This study using the Grounded in the Extended Technology Acceptance Model and New Public Management principles. This research explores the perception and acceptance of Technology Industry 5.0 commercialization services among police officers at the Northeast District Police Headquarters in Penang, Malaysia, and Danok, Thailand. Utilizing a qualitative phenomenological approach, the study investigates how 5G and nascent 6G technologies facilitate the prevention of commercial crimes through "Digital Era Governance." A core contribution of this research is the development of a Virtual Decision-Simulation Model designed to predict commercial non-compliance by mimicking managerial thought patterns. Furthermore, the study formulates a Smart Networking and Data Protection Framework to ensure secure international data exchange in high-bandwidth environments. Initial findings highlight that perceived usefulness and ease of use, mediated by cognitive and affective trust in smart networking systems, significantly influence the adoption of these advanced frameworks. This research provides a strategic roadmap for public administration, yielding a validated Technology Industry 5.0 Acceptance Model. Key outputs include a policy-ready framework for secure data management and a prototype for AI-based decision simulation. Ultimately, this study enhances integrity and accountability in public administration by bridging the gap between cutting-edge technological innovation and robust regulatory governance, ensuring the sustainability of corporate transparency in the digital era.