Evaluating Job Performance Competence of Hospitality Management Graduates: Employer Perspectives from a Philippine State University

Abstract

This study examined employer feedback on the job performance of Bachelor of Science in Hospitality Management (BSHM) graduates of Mindoro State University–Bongabong Campus, focusing on competence, commitment, collaboration, and credibility. A descriptive–correlational research design was employed to determine the level of graduates’ job performance and to examine the relationship between their length of service in the hospitality industry and workplace performance. Data were collected from thirty (30) employers who served as immediate supervisors, managers, or establishment owners of BSHM graduates employed in hospitality establishments within and outside the province of Mindoro. A standardized Employer’s Feedback on Job Performance Questionnaire was used, and the data were analyzed using descriptive statistics and Pearson’s r correlation. The findings revealed that the graduates demonstrated a very good level of job performance across all dimensions, indicating strong workplace readiness despite limited industry experience. High ratings were noted in teamwork, ethical conduct, professionalism, and participation in organizational operations. Lower-ranked indicators included adapting to new operating technologies, prioritizing organizational concerns over personal matters, respecting individual differences, and responsible use of organizational resources; however, these areas remained within the very good descriptive level. Correlation analysis showed no significant relationship between years of service and job performance, suggesting that length of industry experience alone does not determine employee effectiveness. The results highlight the importance of employer feedback as a reliable indicator of graduate preparedness and curriculum relevance. The study emphasizes the need for higher education institutions to further strengthen technology integration, ethical development, and career readiness initiatives to enhance graduate employability and alignment with hospitality industry demands.