Validating Emotional Intelligence Measurement for Human Resource Research: Evidence from Law Enforcement Officers

Abstract

Emotional Intelligence (EI) is widely recognised as a critical psychological resource that shapes ethical behaviour, stress management, and decision-making in high-pressure occupations. Despite its extensive application in organisational and behavioural research, empirical validation of EI measurement models within policing contexts remains limited, particularly in developing and collectivist societies. This study aims to validate the Emotional Intelligence measurement model among officers of the Royal Malaysia Police using Confirmatory Factor Analysis (CFA). Data were collected from 475 police officers and analysed using Structural Equation Modeling techniques via AMOS. Emotional Intelligence was conceptualised as a multidimensional construct comprising self-emotion appraisal, others’ emotion appraisal, use of emotion, and regulation of emotion. The CFA results indicate satisfactory model fit, strong standardised factor loadings, adequate convergent and discriminant validity, and high composite reliability across all dimensions. These findings confirm that the Emotional Intelligence scale is a valid and reliable instrument for use in law enforcement research and practice. Importantly, the validated scale offers practical utility for human resource selection, training, and development in high-stress public sector organisations.