Analyzing Organizational Structure and Effectiveness of Carlos Hilado Memorial State University (CHMSU) Library and Information Services at the Talisay Campus

Abstract

This case study examines the organizational structure and effectiveness of the Library and Information Services of Carlos Hilado Memorial State University (CHMSU) at the Talisay Campus. In rapidly changing academic environments, libraries must adopt adaptive structures that support efficient service delivery and employee engagement. The study aimed to evaluate how the existing organizational design influences employee satisfaction, communication efficiency, supervisory support, and opportunities for professional growth. A mixed methods approach was employed, combining survey data based on the Job Satisfaction Survey (JSS) by Paul E. Spector, semi structured interviews, and document analysis. Quantitative data were analyzed using descriptive statistics, while qualitative responses were examined through thematic analysis. Findings indicate strong collegial relationships and positive supervisory support within the library system. However, concerns were identified in compensation and benefits, promotion opportunities, and certain organizational procedures that may hinder performance. Communication was generally perceived as effective, though some respondents suggested improvements in clarity and decision making transparency. The results suggest that while the current centralized decentralized hybrid structure aligns with institutional goals, targeted improvements in recognition systems, career development pathways, and compensation benchmarking are necessary to enhance overall organizational effectiveness. The study concludes that strategic adjustments in organizational design and human resource practices can strengthen employee satisfaction and institutional responsiveness. Recommendations are provided to support evidence based organizational development within university library systems.