Selection Factors for Security Service Companies in Strata Schemes in Malaysia

Abstract

The rapid increase in stratified housing in Malaysia poses unique security challenges, including intrusion and theft. This study aims to identify the types of security service offerings and evaluate the level of their provision in strata residences. The research methodology employs a qualitative approach through semi-structured interviews with representatives of Joint Management Bodies (JMB/MC), security companies, and property managers. The findings indicate that the primary factors in company selection include experience, equipment/tools, track record, firm size, and price offerings. This study concludes that effective security management depends on a balance between cost and service quality. Future research suggestions focus on integrating smart security technology.