Satisfaction towards Policing during Pandemic an Undergraduate Thesis presented to the Faculty of the Department of Criminal Justice Education UM Digos College Digos City

Abstract

The COVID-19 pandemic has brought many changes to people's everyday lives. Social distancing, lockdowns, and stay-at-home policies are ways police officers use to combat the pandemic. This study aimed to determine the level of satisfaction with the policing system in times of crisis, participated by 386 residents of Barangay Zone 1, Digos City, selected using random sampling, and analyzed using the Mann-Whitney U Test and the Kruskal-Wallis Test. The results of this study show that citizens' satisfaction with the policing system during crises is high, indicating that police officers primarily carry out policing. Moreover, there is no significant difference in satisfaction with the policing system among citizens during times of crisis when respondents are grouped by age, civil status, and educational attainment. In contrast, male residents are more satisfied than female residents. Further, the findings of this study strongly recommend that police officers and other persons in authority use this as a reference to improve their policing systems, prevent crime, provide effective police service, and maintain peace and order.