Effects of Information and Communication Technology Training on Organizational Performance: A Case Study of World Food Programme, Uganda

Abstract

Information and Communication Technologies (ICTs) are increasingly central to organizational efficiency, coordination, and accountability, particularly within large humanitarian organizations operating in complex and resource-constrained environments. While substantial investments have been made in ICT infrastructure, evidence suggests that technological adoption alone is insufficient to deliver sustained performance improvements without corresponding investments in human capacity development. This study examines the effects of ICT training on organizational performance using a case study of the World Food Programme (WFP) Uganda Country Office.
The study adopted a descriptive and comparative case study design, drawing on survey data from 40 purposively selected WFP staff across management and operational functions, supplemented by key informant interviews and document review. ICT training was assessed in terms of training access, relevance, and continuity, while organizational performance was measured using indicators related to communication and information flow, operational efficiency, coordination, decision-making timeliness, and service delivery. Data were analyzed using descriptive and comparative techniques, supported by thematic analysis of qualitative data.