Assessing Micromobility Usage Trends and User Satisfaction Levels in Seksyen 14, Shah Alam, Selangor

Abstract

This study is to fill the research gap towards the advancement of micro mobility infrastructure as an important safety aspect. Micro mobility encompasses a broad spectrum of mobility options that are, in comparison to automobility, ‘micro' in terms of energy demand, environmental effect, and use of road space. There is still a lack of research on micromobility users’ needs. This study objective is to evaluate the micro mobility users’ level of satisfaction towards the facilities and infrastructure aspects of micro mobility in the study area. The study area is Seksyen 14 i.e. the central business district of Shah Alam, Selangor. Descriptive analysis and cross tabulations of survey data from 161 users were obtained through a purposive sampling method. For the data analysis, the researchers used a Simple Multi-Attribute Rating Technique (SMART) to analyse the data. It is simple and allows for any form of weight attribute to each variable. The main findings revealed that the users are generally unsatisfied with the infrastructure, facilities and safety aspects of micro mobility. Users mostly use micro mobility for recreational purpose and less for work or other purpose. Remedial actions suggested including provision of a dedicated micro mobility lane or route and improved infrastructure. The findings are consistent with several studies of micro mobility in urban areas globally. The significance of this study adds to the current body of knowledge on micromobility users’ perceptions related to safety and provision of infrastructure. This can benefit the municipalities future planning and design of more suitable infrastructure towards advancement of micromobility usage.