A Diagnostic Framework for Identifying Innovation Capability Constraints in Telecommunications Subcontractor Firms

Abstract

Telecommunications subcontractor firms play a critical role in network deployment, optimization, and service assurance, yet their innovative performance is frequently constrained by misaligned internal capability development processes. While prior research has extensively examined innovation determinants in large operators and technology firms, limited attention has been given to innovation as a process-level challenge within telecommunications subcontractor firms. Addressing this gap, this study develops a structured diagnostic framework for identifying innovation capability constraints in telecommunications subcontractor firms.
The study adopts a diagnostic research design informed by action research principles and business process management logic. Multiple organizational diagnostic tools, including SWOT analysis, Fishbone analysis, Root Cause Analysis, and a qualitative risk matrix assessment, are systematically applied to examine internal processes related to training, knowledge transfer, and career development. Insights from a structured literature review integrating the Technology Acceptance Model and Learning Organization theory are used to interpret diagnostic findings and guide the design of theory-informed intervention pathways.