A Correlational Study on the Relationship between Exposure to Artificial Intelligence Technologies and Office Work Productivity among Office Technology and Management Professionals in Public Organizations in Kano State, Nigeria

Abstract

As public institutions increasingly adopt digital technologies, it is becoming critical in understanding how AI tools influence employee performance. This study examines the relationship between exposure to Artificial Intelligence (AI) and office work productivity among Office Technology and Management (OTM) graduate employees in public organizations in Kano State. Three research questions guided the study. The population comprised of 187 supervisors of OTM professionals in ministries, departments, and agencies in the State. The sample was 125 using stratified sampling technique. The study adopted a correlational research design. Instrument for data collection was a five-point rating scale questionnaire, containing 10 items each in three sections with Very high level (VHL), High level (HL), Moderate level (ML), Low level (LL) and very low level (VLL). The questionnaire was subjected to face validation by three experts in OTM profession. The internal consistency method was used to determine the reliability of the instrument and an overall reliability co-efficient value of 0.77 using Cronbach Alpha was obtained. Data were analysed using mean and standard deviation to answer the research questions one and two. While Pearson’s Product Moment correlation was used to answer research question three. Findings of the study revealed a moderate exposure to Ai and office productivity among office professionals, showing a very high relationship between Ai exposure and office productivity. Based on the findings, it was concluded that a high level of exposure to Ai tools is essential for enhanced work productivity by office professionals which would lead to greater efficiency and effectiveness in the overall performance of the organizations. It was therefore, recommended that leadership of public organizations in the state should provide an enabling environment for utilization of Ai tools by the office professionals and sponsor them to acquire requisite competencies in Ai application. In addition, professional themselves should engage in self-training and development on the use of Ai to enrich their abilities and boost their work productivity.