Emotional Intelligence: Key driver of Work Performance in Banking Industry: An Empirical Analysis

Abstract

For examining the relationship between emotional intelligence (EI) and work performance in the Indian banking industry, this study seeks to understand the variables that influence EI. With the ever-changing Indian banking business, it is more important than ever to comprehend the effects of emotional intelligence on employee performance in order to boost output and contentment on the job. This empirical research investigates the factors that influence EI among bank employees and how it relates to different performance measures. Management buy-in, company culture, training initiatives, and employees' unique personalities are some of the elements highlighted as having an impact on EI in the research studies. Important performance outcomes including employee engagement, job satisfaction, and productivity are also investigated in relation to EI. The results show that there is a strong link between EI and better performance on the job, which proves that EI is a key factor in making employees productive. Financial organisations may use the study's findings to improve their employees' emotional intelligence (EI), which will lead to higher productivity and morale on the job.