The Role of Coping Skills Strategy in Managing Employee Burnout in Private Universities Malaysia

Abstract

The phenomenon of burnout is increasingly concerning among staff at institutions of higher learning, particularly in private universities operating within high-pressure and competitive work environments. Burnout refers to emotional exhaustion, depersonalization, and reduced personal accomplishment resulting from chronic and prolonged work-related stress. This article provides a comprehensive examination of coping strategies as psychosocial mechanisms for managing and preventing burnout symptoms. Grounded in the coping theory by Lazarus and Folkman (1984), the discussion centers on three primary dimensions of coping strategies: psychological, communicative, and spiritual aspects. Supported by empirical findings, the article highlights how problem-focused strategies, open and empathetic communication, and the application of positive spiritual practices can enhance psychological resilience, emotional well-being, and social support among employees. Furthermore, the article proposes a holistic and systematic approach to workplace burnout management that emphasizes both individual agency and organizational responsibility. This study aims to serve as a foundation for the development of intervention modules and future research across various professional sectors to strengthen mental resilience in the post-pandemic era.