Effect of Work-Life Balance and Affective Commitment on Employee Performance in the Hotel Industry in Plateau State

Abstract

The Global Hospitality Industry, Including Hotels, Is Characterized By Intense Competition, Demanding Work Schedules, And A High Degree Of Customer Interaction. The Main Objective Of This Study Is To Examine The Effect Of Work-Life Balance And Affective Commitment On Employees’ Performance In The Hotel Industry: Evidence From Plateau State, Nigeria. This Study Utilized An Explanatory Design And Quantitative Approach To Gather Data Through A Cross-Sectional Descriptive Survey. The Population Of The Study Is 1,147 Employees And Line Managers And Sample Size Of 297 Determined Using Taro Yamane’s Formula. Structured Questionnaires Were Administered To 297 Respondents And 282 Was Returned Representing 95% Retrieval Rate. Convenient Sampling Techniques Were Used To Select The Study Respondents Among Hotels Employees In Jos/Bukuru Metropolis Of Plateau State. This Study Relied On Only Primary Sources Of Data And Structured Questionnaires For Data Collection. This Study Applied The Partial Least Square Structural Equation Modelling (Pls-Sem) Technique Using Smartpls Application Software Package Version 4.1.1.1. The Results Showed That There Is A Positive And Significant Relationship Between Work-Life Balance And Employee Performance Because The P-Value Of 0.000 Was Found To Be Less Than Threshold Of 0.05. The Study Also Revealed That Affective Commitment Had A Positive And Significant Relationship With Employee Performance Because The P-Value Of 0.000 Was Found To Be Less Than The Threshold Of 0.05. Management Should Consider Implementing Flexible Work Arrangements, Such As Flexible Hours, Remote Work Options, And Compressed Workweeks, Where Feasible. This Will Allow Employees To Better Manage Their Personal And Professional Responsibilities, Leading To Improved Work-Life Balance. Management Should Encourage Employee's Emotional Attachment To, Identification With, And Involvement In An Organization. It Is Characterized By A Feeling Of "Wanting" To Belong.