E-Governance Development Strategies for Effective Administrative Service Delivery in Stated Government Owned University in Rivers State

Abstract

This study examines e-governance development strategies and their role in improving administrative service delivery in state government-owned universities in Rivers State, with Rivers State University (RSU) as a focal case. It investigates current levels of e-governance adoption, barriers to effective implementation, perceived benefits for administrative processes (admissions, student records, payroll, procurement, human resources, etc.), and strategic interventions that can drive improvement. Using a mixed-methods approach (survey of staff and students; interviews with ICT and administrative leaders; document analysis), the study proposes practical, context-sensitive strategies for phased e-governance implementation, sustainability, capacity building, and monitoring. Findings showed that Rivers State University has adopted several e-governance development strategies, including online payment systems, electronic student registration, digital record management, student information portals, and ICT capacity-building for staff. Based on the findings, the study concludes that e-governance has become a vital and transformative tool for improving institutional administration in Rivers State University. The study recommended among others that the university should upgrade server capacity, expand Wi-Fi coverage and ensure reliable internet connectivity in all faculties, offices and hostels