System Loss Reduction and Collection Efficiency Program for Camarines Sur II Electric Cooperative, Inc. (CASURECO II)

Abstract

This study examines the operational efficiency of CASURECO II by analyzing the relationship between its System Loss Reduction Strategies (SLRS) and Electricity Collectible Recovery Program (ECRP), addressing the limited integration of technical and financial performance frameworks in electric cooperatives. Using a mixed-methods approach, data were collected from employees and consumers and analyzed through descriptive and correlational techniques, supported by stakeholder insights. Findings reveal differences in stakeholder perceptions of resource allocation, communication, and operational effectiveness, with technical personnel expressing greater confidence in system implementation and non-technical staff highlighting administrative constraints, while consumer responses indicate inconsistencies in service experience. Results further show a significant relationship between SLRS implementation and ECRP performance, confirming that technical efficiency and financial recovery are interdependent. The study contributes to cooperative management by proposing an integrated approach that aligns system loss reduction with collection strategies, emphasizing the need to strengthen both technical operations and consumer engagement to enhance financial sustainability and service delivery, with implications for policy development and strategic planning in electric cooperatives.