Job Satisfaction and Career Growth Opportunities for Gig-Based Virtual Assistants in Bicol Region

Abstract

This study examined job satisfaction, perceived career growth opportunities, and challenges experienced by gig-based virtual assistants in the Bicol Region, Philippines. Using a quantitative descriptive research design, data were collected from 60 virtual assistants through structured questionnaires. Job satisfaction was measured in terms of compensation, autonomy, and work–life balance, while career growth opportunities were assessed through training, skill development, and advancement prospects. Results revealed that respondents were generally satisfied with compensation (WM = 3.65) and work–life balance (WM = 3.52), while autonomy showed a moderate level of satisfaction (WM = 3.40). Career growth opportunities were positively perceived, particularly in training and skill development, although advancement pathways were less clearly defined. Among the challenges, workload management emerged as the most significant concern, followed by communication barriers and misaligned client expectations. The findings indicate that while virtual assistant work provides flexibility and income opportunities, improvements in workload management, communication systems, and structured career pathways are necessary to enhance long-term sustainability. The study contributes to the growing literature on gig economy employment by providing localized insights and practical recommendations for virtual assistants and stakeholders.