Digital Governance Practices and Service Delivery Performance in Public Administrative Offices

Abstract

This study examined the relationship between digital governance practices and service delivery performance in public administrative offices. Using a quantitative descriptive–correlational design, data were collected from administrative personnel in selected government offices through a structured survey questionnaire measuring digital governance practices and service delivery performance. Descriptive statistics were used to determine the levels of the variables, while Pearson’s r correlation analysis tested the relationship between digital governance practices and service delivery performance.
Results revealed that digital governance practices were implemented to a high extent, while service delivery performance was rated high by the respondents. Furthermore, a significant positive relationship was found between digital governance practices and service delivery performance, suggesting that improved digital governance contributes to more efficient and responsive public services. The findings highlight the importance of strengthening digital systems, enhancing personnel competence in digital technologies, and expanding e-governance initiatives to improve administrative efficiency and citizen satisfaction.