The Efficacy of ChatGPT “Voice” Mode in AI-Assisted Language Learning: EFL Students’ Viewpoints

Abstract

The increasing development of artificial intelligence (AI) in education has created new opportunities for enhancing English speaking practice among EFL learners. This study investigates students’ perceptions of the benefits and limitations of using ChatGPT “Voice” mode for English speaking practice among English-major sophomores at Saigon University. A qualitative research design was adopted with 15 second-year English-major students participating voluntarily in the study. Data were collected through semi-structured interviews to explore learners’ experiences, attitudes, and viewpoints regarding the use of ChatGPT “Voice” mode as a virtual speaking partner outside the classroom. The findings revealed that ChatGPT “Voice” mode provided students with a convenient, low-anxiety, and flexible environment for English speaking practice, although several limitations related to feedback quality, technical issues, and over-reliance on AI were also identified. The study suggests that ChatGPT “Voice” mode should be integrated into speaking instruction with appropriate teacher guidance, prompt-training support, and continuous progress monitoring to maximize its educational effectiveness.