Analyzing Delays in Airport Operations: The Causes and How it’s Affected by Flight Operation Officers, Aircraft Mechanics, and Ground Crew in Major International Airports

Abstract

This study aimed to analyze airport operations, identify the causes of delays, and examine how these delays are influenced by personnel involved in airside operations. A mixed-method approach was utilized, gathering data from 14 respondents, including Flight Operation Officers, Aircraft Mechanics, and Ground Crew. Surveys were used to examine and compare responses, which informed the development of interview questionnaires. The results revealed that delays result from a cascade of events, with factors such as weather, maintenance, and premeditated delays serving as root causes. Considering human factors, the study found that while aviation personnel are well-trained, limitations such as inadequate facilities and high operational loads without sufficient manpower may lead to minor deviations that accumulate into significant delays. The study suggests that clear communication of processes between airports, airlines, and aviation personnel regarding premeditated delays caused by uncontrollable factors may help mitigate their impact on scheduled operations. The findings emphasize the importance of understanding and managing the effects of delays rather than attempting to eliminate them entirely, as delays can serve as a mechanism to balance safety, operational schedules, and passenger satisfaction.